Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Temporary issue with insights navigation
Incident Report for Hotjar

What happened?

On September 2nd at 21:30 UTC, we've identified an issue with users not being able to navigate correctly in Hotjar Insights.

Why did this issue occur?

It occurred due to an issue on our end caused by a data inconsistency in the front-end.

Once identified, the issue was fixed by a deployment.

What will we do to prevent this from happening in the future?

We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Sep 03, 2021 - 10:13 UTC

This incident has been resolved.
Posted Sep 03, 2021 - 08:26 UTC
The issue has been resolved! Thank you for bearing with us!
Posted Sep 03, 2021 - 08:22 UTC
On September 2nd, between 14:20 UTC and 23:43 UTC, some users may have experienced issues with the Insights navigation.
Our engineers have fixed the issue and are monitoring the situation to make sure everything is back to normal again.
Posted Sep 03, 2021 - 07:12 UTC