Dismissing a full screen survey makes the page freeze

Incident Report for Hotjar

Resolved

We’ve validated the deployed fix has worked, and we’re closing this incident.

Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well.

If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!
Posted Dec 20, 2023 - 12:36 UTC

Identified

We've become aware of an issue where closing a full-screen Hotjar survey causes the web page to become unresponsive, meaning links cannot be clicked.

We're sorry for the trouble caused here - we're working hard on a fix and we'll keep you updated with our progress.

Thanks for bearing with us!
Posted Dec 20, 2023 - 11:47 UTC