Heatmap screenshots time out

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Oct 16, 2023 - 09:08 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Oct 16, 2023 - 08:26 UTC

Investigating

We're investigating an issue with Heatmap screenshots timing out.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Oct 16, 2023 - 08:02 UTC