Hotjar Service Status
This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
Report an issue
Some recordings not playing back correctly
Incident
Report for Hotjar
Resolved
The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035538433-9th-September-2019-Some-recordings-broken.
Monitoring
Our engineers have released a fix for the recordings issue and are currently monitoring it.
Investigating
We’re currently investigating an issue with some recordings being stored in an incorrect format and not playing back properly. Our engineers are working to resolve it.