Hotjar Service Status
This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
Report an issue
Some recordings not playing back correctly
Incident
Report for Hotjar
Resolved
The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035538433-9th-September-2019-Some-recordings-broken.
Monitoring
Our engineers have released a fix for the recordings issue and are currently monitoring it: https://hotjar.zendesk.com/knowledge/articles/360034525374/en-us?brand_id=7553308.
Investigating
We’re currently investigating an issue with some recordings being stored in an incorrect format and not playing back properly. Our engineers are working to resolve it.