Some recordings not playing back correctly

Incident Report for Hotjar

Resolved

The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035538433-9th-September-2019-Some-recordings-broken.

Posted Sep 09, 2019 - 11:44 UTC

Monitoring

Our engineers have released a fix for the recordings issue and are currently monitoring it.

Posted Sep 09, 2019 - 11:31 UTC

Investigating

We’re currently investigating an issue with some recordings being stored in an incorrect format and not playing back properly. Our engineers are working to resolve it.

Posted Sep 09, 2019 - 10:55 UTC