Heatmaps not showing the click % tool tip

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Jun 15, 2023 - 15:16 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Posted Jun 15, 2023 - 13:36 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Jun 15, 2023 - 09:59 UTC

Investigating

We're investigating an issue with Heatmaps not showing the click data % on hover. This is only happening when the "Top 3 Clicks" overlay is active.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Jun 15, 2023 - 09:04 UTC