What Happened?
On Friday evening, Nov 26th, our engineering team was made aware of an issue with how Heatmap Highlights would display a highlighted area. The page coordinates from the Highlight were being incorrectly mapped to the displayed screenshot.
Why Did this Issue Occur?
An error on the backend was applying an inconsistent screenshot to the displayed image, causing the captured coordinates from the Highlight to display on a different area of the screen. The issue was resolved by updating the image pointer to match the displayed preview, and this resolution will also retroactively fix any affected Highlights.
What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.