Degraded Screenshot Generation

Incident Report for Hotjar

Resolved

The incident has been resolved - Thank you for your patience! :D

Posted Jan 21, 2022 - 13:43 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Jan 20, 2022 - 11:27 UTC

Identified

We’ve identified the issue with Heatmap Screenshot generation, and our engineers are working to resolve it.

Posted Jan 20, 2022 - 10:55 UTC

Investigating

We’re currently investigating an issue with Heatmap Screenshot generation. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Jan 20, 2022 - 10:50 UTC