The previously identified issue has not recurred within its previous timeframes, and so we are considering this issue to be resolved. We will continue to monitor for any additional issues.
Posted May 29, 2018 - 22:17 UTC
Monitoring
Amazon Web Services has identified an issue with the storage cluster they have allocated to us. They have applied a patch to resolve the issue. At this time, we have turned off maintenance mode, and all interface and data collection features should be available. We will continue to monitor for any continued issues.
Posted May 29, 2018 - 21:41 UTC
Update
Amazon Web Services continues to work on a fix for this issue. We have placed Hotjar into maintenance mode as most requests made to our services are failing. At this time, the interface and all data collection is unavailable. We will provide updates from Amazon Web Services as soon as they are provided to us.
Posted May 29, 2018 - 20:28 UTC
Identified
The issue has been identified as a problem with our infrastructure provider (Amazon Web Services). We are working with their engineers to implement a fix.
Posted May 29, 2018 - 19:58 UTC
Investigating
Our monitoring has revealed some issues with our data storage layer, which is causing intermittent problems in accessing and sending data to Hotjar. Our engineers are investigating alongside third-party support engineers.
Posted May 29, 2018 - 19:08 UTC
This incident affected: Application (insights.hotjar.com) and Websites (Site scripts (tracking code)).