Incident Report - Degraded Performance.

Incident Report for Hotjar

Resolved

On 1st August 2016 at 20:40 CEST, our engineers identified an error which caused Hotjar's performance to degrade drastically. The issue was caused by our primary Amazon Web Service database instance failing which caused our web instances to overload and our Hotjar interface to slow down drastically. The issue was fixed at 20:56 CEST (16 minutes later) after the failover database had been automatically triggered.

Whilst database failures can occasionally occur, we have automatic failovers in place to minimise disruption in such events. However, we will be researching and discussing the events that led up to the issue over the next few days and working on a plan to reduce the chances of this re-occurring in the future.

Posted Aug 01, 2016 - 12:00 UTC