On September 9th, 2021 we identified an issue with newly added User Attributes not being recorded that started on August 31st. This means any new User Attributes sent to Hotjar after August 31st have not been saved. The User Attributes set up before that date have not been affected.
Why did this issue occur?
On 31.08 03:00 PM UTC we have introduced a change in the Hotjar application aimed at increasing User Attributes processing performance. Inadvertently, the change caused the issue described above. Once identified, the issue was fixed by our developers
What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.