Elevated latency in script and server

Incident Report for Hotjar

Postmortem

What happened?
From 11:45 to 14:15 UTC on December 6th, our reporting services indicated ongoing latency on our data ingestion services.

Why did this issue occur?
Our servers could not serve traffic in a timely manner and were responding with increased delay.

What will we do to prevent this from happening in the future?
We have increased the resources that are available to the servers and we will hold an internal postmortem to establish any additional follow-up actions.

Posted Dec 07, 2021 - 11:42 UTC

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 11:20 UTC

Update

We have resolved the issue affecting latency and data ingestion.

Posted Dec 06, 2021 - 16:01 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Dec 06, 2021 - 14:38 UTC

Identified

Our engineers have identified the issue and are working on a resolution.

Posted Dec 06, 2021 - 13:19 UTC

Investigating

Our reporting services have shown an elevated level of latency with the client script and in our servers. This latency is causing a small amount of data ingestion to fail, however, the overall impact is very low.

Posted Dec 06, 2021 - 13:02 UTC