Some customers unable to modify their subscription

Incident Report for Hotjar

Resolved

This incident is resolved. Thanks for bearing with us!

Posted Aug 22, 2024 - 14:21 UTC

Monitoring

Our engineers have implemented a fix for this issue and customers should now be able to manage their subscriptions without error. We will continue to monitor this situation to confirm that the fix was successful.

Posted Aug 22, 2024 - 13:49 UTC

Identified

Our engineers have identified the issue and are working on a fix.

Posted Aug 22, 2024 - 13:38 UTC

Investigating

We've received reports that customers are unable to modify their subscription.

Our team is investigating this issue and plan to get this resolved as soon as possible.

Posted Aug 22, 2024 - 13:32 UTC