The maintenance has been completed and the service is back up. The Hotjar app is back online, and we're ramping up data ingestion currently so it's possible you may still experience degraded performance. We're now monitoring the situation to make sure everything goes back to working as expected soon!
Posted Jun 17, 2021 - 13:12 UTC
Update
From now on, any updates on this will be tracked in the incident https://status.hotjar.com/incidents/n2c7wyj42tg6 ; we're working to get things running smoothly again ASAP and will be out of maintenance as soon as the incident is resolved.
We're sorry for the trouble here and thank you for bearing with us!
Posted Jun 17, 2021 - 10:16 UTC
Update
Our maintenance window needs to be increased due to extra load on our main database cluster as we restore service. We'll keep you updated as the situation progresses.
Posted Jun 17, 2021 - 08:02 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 17, 2021 - 05:00 UTC
Scheduled
Our engineers will be performing a database upgrade on 2021-06-17 between 05:00 and 08:00 UTC. insights.hotjar.com and data collection will be offline for approximately 1:30 hours. Thanks for bearing with us as we work through this.