Displaying incorrect tracking status and incorrect sampling evaluation

Incident Report for Hotjar

Resolved

The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360020451274.
Posted Mar 27, 2019 - 16:05 UTC

Monitoring

Our engineers have released a fix for this issue and we are currently monitoring it.
Posted Mar 27, 2019 - 14:53 UTC

Investigating

We are currently investigating an issue where Hotjar is showing a misleading notification with regards to the tracking code status widget and also our sampling updates.

User websites are not affected by this.
Posted Mar 27, 2019 - 14:03 UTC
This incident affected: Application (insights.hotjar.com) and Websites (Site scripts (tracking code)).
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