Continuous Heatmaps screenshot shows incorrect page

Incident Report for Hotjar

Resolved

The issue has been resolved. Thank you for hanging in there with us!

Posted Mar 15, 2022 - 18:33 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again. If you notice that your screenshot looks inaccurate, please retake the screenshot by clicking the refresh icon next to the screenshot date, or reach out to support@hotjar.com for help! Thanks for your patience!

Posted Mar 15, 2022 - 16:57 UTC

Investigating

We're currently investigating an issue with the Continuous Heatmaps screenshot not showing the correct page for some users. Our engineers are working to fix the issue as soon as possible and we'll post any updates to status.hotjar.com. Thanks for the patience!

Posted Mar 15, 2022 - 15:34 UTC

This incident affected: Application (insights.hotjar.com).