Sampling rate stuck at 0% for some sites

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Jul 24, 2023 - 17:42 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!
Posted Jul 24, 2023 - 16:45 UTC

Investigating

We're investigating an issue with the sampling rate being stuck at 0% for some sites, preventing session capture.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!
Posted Jul 24, 2023 - 16:15 UTC
This incident affected: Application (Ingestion).