The incident is now resolved - thanks so much for bearing with us!
We identified the root cause; this incident occurred due to a misconfiguration of internal systems. We've monitored the fix we deployed, and Insights is now working well!
Posted Apr 03, 2023 - 15:25 UTC
Identified
We're reverting this incident's status to Identified as Insights is partially unavailable again.
We believe the root cause is linked to an external vendor's service which supports our infrastructure.
We've raised an urgent ticket for this issue and we'll explore how we can mitigate the impact in the meantime.
Posted Apr 03, 2023 - 13:37 UTC
Monitoring
We've identified the root cause for Insights being partially unavailable; an infrastructure change linked to load balancing was reversed, and Insights looks to be stable again.
We'll keep watch to ensure service is back to normal, and then resolve this incident. Thanks again for your patience and understanding!
Posted Apr 03, 2023 - 13:13 UTC
Investigating
We've declared a P2 incident to investigate reports of an Insights outage. We have an incident response team investigating now; for the meantime, you may find Insights is unavailable or partially available.
We'll post further updates to this page as soon as we have them; thanks for your patience so far, and we're sorry for the trouble!
Posted Apr 03, 2023 - 12:50 UTC
This incident affected: Application (insights.hotjar.com).