Redirect loop is affecting user access to Insights

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Apr 28, 2023 - 16:59 UTC

Monitoring

We've deployed a fix for this issue, and are monitoring the situation to ensure everything is back to normal. Thanks again for your patience!
Posted Apr 28, 2023 - 16:39 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Apr 28, 2023 - 16:21 UTC

Investigating

We're investigating a redirect loop in Insights, which is blocking users from using Hotjar.

We're sorry for the trouble! An incident response team is investigating and we'll post further updates to this page when we have news to share.
Posted Apr 28, 2023 - 15:55 UTC
This incident affected: Application (insights.hotjar.com).