Survey responses not sent to Slack

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incident Report for Hotjar

Postmortem

On 12.04.2021 at 12:10 UTC our engineers identified an issue with our Slack integration, where the survey responses would not be sent into the configured Slack channels.

What happened?

For the duration of the incident, messages about new Hotjar survey responses would not be sent. There was no data loss - all the responses are available for viewing in your Insights dashboard.

Why did this issue occur?

On 7.04.2021 we deployed a change to the Hotjar application. Part of this change caused the communication between our Survey system and the Slack integration to be unintentionally broken.

What will we do to prevent this from happening in the future?

We will hold an internal post mortem to find ways of preventing similar issues from happening.

Posted Apr 12, 2021 - 14:35 UTC

Resolved

The issue has been resolved. Thank you for your patience!

Posted Apr 12, 2021 - 14:09 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Apr 12, 2021 - 13:18 UTC

Identified

We’ve identified the issue with our Slack integration and our engineers are working to resolve it. We have also confirmed that none of the survey responses have been lost, and all responses are still accessible in the Hotjar application.

Posted Apr 12, 2021 - 12:37 UTC

Investigating

We’re currently investigating an issue with our Slack integration. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Apr 12, 2021 - 12:27 UTC