Hotjar website unavailable

Incident Report for Hotjar

Postmortem

On 2020-05-04 at 14:42 UTC our engineers identified that the Hotjar website (www.hotjar.com) was intermittently unavailable.

What happened?

From 14:36 UTC until 15:10 UTC, visitors to the Hotjar website intermittently saw an error message.

Why did this issue occur?

We introduced a change to our website which caused the outage.

What will we do to prevent this from happening in the future?

We’ll conduct an internal investigation and will update this when we know more.

Posted May 04, 2020 - 15:47 UTC

Resolved

The issue has been resolved. Thank you for your patience!

Posted May 04, 2020 - 15:31 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted May 04, 2020 - 15:10 UTC

Investigating

We’re currently investigating an issue with the Hotjar website (hotjar.com). Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted May 04, 2020 - 14:50 UTC

This incident affected: Websites (Website (www.hotjar.com)).