Insights lists (Recordings, Surveys etc.) are not available for some users

Incident Report for Hotjar

Postmortem

On 15/12/2021 at 15:28 UTC our engineers identified an issue with lists for Tools in Insights not rendering correctly.

What happened?
Any Tool within Insights that would display a list - Recordings, Heatmaps, User Accounts and so on - would not display for some users. All the underlying data was there, but the list view wasn't appearing causing confusion.

Why did this issue occur?
The issue occurred due to a faulty code deployment, which we were able to identify quickly and revert the changes, resolving the incident.

What will we do to prevent this from happening in the future?
We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Dec 16, 2021 - 08:24 UTC

Resolved

The issue has been resolved. Thank you for your patience!

Posted Dec 15, 2021 - 18:28 UTC

Monitoring

Our engineers deployed a fix and are monitoring the situation to make sure everything is working smoothly again.

Posted Dec 15, 2021 - 17:47 UTC

Identified

We’ve identified the issue with Insights list availability and our engineers are working to resolve it.

Posted Dec 15, 2021 - 16:47 UTC

This incident affected: Application (insights.hotjar.com).