Recordings not playing

Incident Report for Hotjar

Resolved

This incident is now resolved and no data was lost due to this! Thanks for bearing with us!
Posted Aug 15, 2023 - 16:30 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Aug 15, 2023 - 15:55 UTC

Investigating

We're currently investigating an issue with recordings displaying an error and not playing.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Posted Aug 15, 2023 - 15:53 UTC
This incident affected: Application (insights.hotjar.com).