Increase in screenshot timeout errors

Incident Report for Hotjar

Resolved

This issue has been resolved. Thank you for your patience!

Posted Feb 08, 2022 - 16:23 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Feb 08, 2022 - 10:26 UTC

Update

We have identified a potential resolution to the timeout issue, and our engineers are working on a fix.

Posted Feb 08, 2022 - 10:07 UTC

Investigating

Our engineers are investigating an issue with screenshots for Heatmaps timing out. You may see a message stating something when wrong while generating your Heatmap while we address this. Our engineers are working to fix this issue ASAP and updates will be posted to status.hotjar.com

Posted Feb 08, 2022 - 09:45 UTC