Feedback messages with "hate" rating not linked to Recordings

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

Posted Sep 15, 2023 - 09:07 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

Posted Sep 15, 2023 - 08:15 UTC

Investigating

Our engineers are investigating and issue here Feedback responses with a "hate" rating are not linking to Recordings.

We are working to fix this issue ASAP and will post updates to status.hotjar.com

Thanks for bearing with us!

Posted Sep 15, 2023 - 08:07 UTC