This incident has been resolved and we are so sorry for the trouble! Thank you for bearing with us.
Posted Apr 11, 2023 - 08:30 UTC
Monitoring
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
Posted Apr 10, 2023 - 17:47 UTC
Update
This incident does not affect access to insights.hotjar.com or data ingestion and processing for any sites.
Hotjar.com continues to be unavailable while our engineers work to mitigate the influx of requests and restore normal behavior.
Posted Apr 10, 2023 - 11:55 UTC
Identified
We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Apr 10, 2023 - 09:53 UTC
Investigating
The issue affecting hotjar.com has resurfaced, and our engineers are working to resolve the issue ASAP. This has not affected Insights access or data capture.
We will continue to post status updates to status.hotjar.com. Thanks for bearing with us!
Posted Apr 10, 2023 - 09:42 UTC
This incident affected: Websites (Website (www.hotjar.com)).