Recordings player isn't loading for some customers

Incident Report for Hotjar

Resolved

This incident is now resolved. Thank you for bearing with us!

Posted Jul 12, 2023 - 18:17 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Jul 12, 2023 - 14:28 UTC

Identified

Recordings player isn't loading for some customers. The recording never fully loads.

We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

Posted Jul 12, 2023 - 13:40 UTC