Unable to delete Incoming Feedback responses while using the "Card View" layout.

Incident Report for Hotjar

Postmortem

On August 13th at 15:53 UTC our engineers were made aware of an issue affecting Incoming Feedback responses.

What happened?
Some users reported the inability to delete responses in their Hotjar dashboard. This only happened to users who were viewing their Incoming responses in the “Card view” layout and not the “Table view” layout.

Why did this issue occur?
The issue was introduced with some changes to the responses page layout made on July 28th.

What will we do to prevent this from happening in the future?

We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Aug 19, 2021 - 09:56 UTC

Resolved

The issue has been resolved. Thanks again for your patience!

Posted Aug 13, 2021 - 16:55 UTC

Update

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again - Thanks for your patience!

Posted Aug 13, 2021 - 16:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 13, 2021 - 16:26 UTC

Monitoring

We’ve identified he issue with the Incoming Feedback delete button, and our engineers are working to resolve the issue.

Posted Aug 13, 2021 - 16:23 UTC

Investigating

We’re currently investigating an issue with Incoming Feedback responses. The issue occurs when attempting to delete Incoming Feedback responses while using the "Card view" layout in the Hotjar dashboard. Changing the view to "Table view" will allow response to be deleted.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Aug 13, 2021 - 16:11 UTC