Session data processing errors

Incident Report for Hotjar

Resolved

The issue has been resolved. Thank you for your patience!

Posted Apr 25, 2022 - 14:49 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Posted Apr 25, 2022 - 14:08 UTC

Identified

We’ve identified the issue with Survey impressions and CSS for Recordings and our engineers are working to resolve it.

Posted Apr 25, 2022 - 13:54 UTC

Investigating

We’re currently investigating an issue with capturing Survey impressions and CSS for Recordings. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Apr 25, 2022 - 13:50 UTC