Heatmaps Overview Page May Not Be Loading For Some Users

Incident Report for Hotjar

Resolved

This issue has been resolved. Thanks for hanging in there with us!

Posted Oct 24, 2022 - 16:48 UTC

Monitoring

We have deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Oct 24, 2022 - 16:32 UTC

Identified

Our engineers have identified the root cause and are working on resolving this issue. Thanks for your patience!

Posted Oct 24, 2022 - 16:16 UTC

Investigating

We are currently investigating an issue where some users are experiencing a blank page when trying to view the Heatmaps overview page.
We will post further updates as we learn more. Thanks for bearing with us!

Posted Oct 24, 2022 - 15:39 UTC

This incident affected: Application (insights.hotjar.com).