Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue

Some customers on paid plans cannot access paid features

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!
Posted Nov 10, 2023 - 14:20 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
Posted Nov 10, 2023 - 12:45 UTC

Investigating

We've become aware of an issue where some customers on paid plans are unable to use paid features and their full allowances.

We're investigating this issue and we'll provide an update as soon as possible. Thanks for bearing with us!
Posted Nov 10, 2023 - 11:36 UTC