Some notification e-mails are not being sent

Incident Report for Hotjar

Resolved

We have confirmed that this issue is now resolved.

Posted Mar 23, 2018 - 09:18 UTC

Monitoring

We have deployed a fix for this issue. We will now monitor to ensure all notification e-mails are being sent over the next 24 hours.

Posted Mar 22, 2018 - 13:44 UTC

Update

We've now developed a fix for this issue which will be deployed today.

Posted Mar 22, 2018 - 09:15 UTC

Identified

We have identified that notification e-mails are not being sent for customers in some European time zones. Customers in other time zones should not be affected. We are currently investigating the issue and will post further updates shortly.

Posted Mar 21, 2018 - 17:59 UTC