Incident Report - Hotjar Data Collection Unavailable

Incident Report for Hotjar

Resolved

Data collection is now fully operational and latency is down to the normal levels. Apologies for any inconvenience caused

Posted Sep 27, 2017 - 16:39 UTC

Monitoring

We have identified an issue with our caching servers running out of connections, and have deployed a fix which has restored the data collection. Latency is still a bit high now, so we will keep monitoring to make sure it stabilizes.

Posted Sep 27, 2017 - 16:06 UTC

Investigating

We are investigating an issue with the Hotjar Data Collection. The Hotjar App is up but you will not see any incoming data. We will keep you updated on progress

Posted Sep 27, 2017 - 15:28 UTC