Share links not working for Recordings

Incident Report for Hotjar

Postmortem

What happened?
Users were unable to share their recordings with users who didn't have a Hotjar account or users who didn't have access to their Organization. For 5 days, the share links redirected users to the permission-required page.

Why did this issue occur?
This issue was caused by a change we deployed last week to the recordings player.

What will we do to prevent this from happening in the future?
After an internal postmortem, we have improved the test coverage of this feature to prevent issues like this in the future.

Posted Mar 16, 2022 - 09:36 UTC

Resolved

The issue has been resolved. Thank you for hanging in there with us!

Posted Mar 14, 2022 - 14:49 UTC

Monitoring

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again. Thanks for your patience!

Posted Mar 14, 2022 - 14:17 UTC

Identified

We've identified the issue with sharing Hotjar Recordings publicly and our engineers are working to resolve it!

Posted Mar 14, 2022 - 13:52 UTC

Investigating

We're currently investigating an issue with sharing Recordings publicly. Our engineers are working to fix the issue as soon as possible and we'll post any updates to status.hotjar.com. Thanks for the patience!

Posted Mar 14, 2022 - 13:19 UTC