Hotjar Service Status


This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Report an issue
Identify API is disabled for some Sites
Incident Report for Hotjar
Postmortem

On 13/10/2021 at 1500 UTC our engineers identified an issue with our Identify API being disabled for some customer Sites.
What happened?
Identify being disabled for these customer Sites meant that any User Attribute calls being made, would silently fail. User Attributes that should've been cached and stored in Insights, were not.
Why did this issue occur?
A code change introduced on September 14th resulted in Identify being disabled for a very small number of Sites (165)

Posted Oct 14, 2021 - 07:31 UTC
Resolved
The issue has been resolved. Thank you for your patience!
Posted Oct 12, 2021 - 15:52 UTC
Monitoring
Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.
Posted Oct 12, 2021 - 15:23 UTC
Identified
We’ve identified the issue with our Identify API being disabled for a small subset of Sites, and our engineers are working to resolve it.
Posted Oct 12, 2021 - 14:45 UTC
Investigating
We’re currently investigating an issue with our Identify API being disabled for a small subset of Sites. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Posted Oct 12, 2021 - 14:17 UTC
← Current Status Powered by Atlassian Statuspage