Degraded performance for Hotjar services

Incident Report for Hotjar

Resolved

After monitoring the situation for some time we can confirm Hotjar services have returned to normal.

Posted Sep 26, 2018 - 19:29 UTC

Monitoring

Performance have returned to normal level and processing is being done without any additional delays. Engineers are continuing to monitor the situation to ensure it remains.

Posted Sep 26, 2018 - 18:42 UTC

Identified

Amazon Web Services have confirmed latency issues for S3. This is affecting our processing of incoming data. No data should be lost, but Recordings, Heatmaps, and Form data might be delayed.

Posted Sep 26, 2018 - 15:35 UTC

Investigating

We’re currently investigating an issue with degraded performance when processing data. We’ll be posting more updates as we learn more.

Posted Sep 26, 2018 - 14:20 UTC