Delays in processing data

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incident Report for Hotjar

Resolved

The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360026271233-9th-July-2019-Delays-in-data-processing

Posted Jul 09, 2019 - 09:52 UTC

Monitoring

Our engineers have released a fix for this issue and are currently monitoring it: https://help.hotjar.com/hc/en-us/articles/360026271233-9th-July-2019-Delays-in-data-processing

Posted Jul 09, 2019 - 09:20 UTC

Update

We are investigating delays in processing data, affecting Heatmaps, Recordings and Funnels.

Posted Jul 09, 2019 - 07:45 UTC

Investigating

We’re currently investigating an issue with heatmap screenshots and our engineers are working to resolve it.

Posted Jul 09, 2019 - 07:10 UTC

This incident affected: Application (insights.hotjar.com).