Consent issue with Feedback tools

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

Posted Sep 28, 2023 - 15:54 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Sep 28, 2023 - 15:12 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed.

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!

Posted Sep 28, 2023 - 09:11 UTC

Investigating

We are aware of an issue with Surveys and Feedback tools related to consent to connect responses to other Hotjar data.

Our engineers are investigating this now. Thanks for bearing with us!

Posted Sep 28, 2023 - 08:51 UTC