Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Heatmaps: Issues Generating New Screenshots

Incident Report for Hotjar

Resolved

This incident is resolved, and Heatmaps are working as normal.

Posted Nov 17, 2025 - 08:34 UTC

Monitoring

We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

Posted Nov 15, 2025 - 20:46 UTC

Investigating

We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating.

Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

Posted Nov 14, 2025 - 20:46 UTC