Increased latency on insights application

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

To recap, on August 21, 2023, at 1:54 pm UTC, we noticed increased latency in our insights.hotjar.com application. After deploying a fix, our engineers monitored and declared this incident resolved at 3:16 pm UTC.

No data loss occurred due to this incident.

Posted Aug 21, 2023 - 15:21 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Aug 21, 2023 - 14:47 UTC

Investigating

We're investigating an issue with Increased latency on our Insights application at insights.hotjar.com.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Posted Aug 21, 2023 - 14:12 UTC

This incident affected: Application (insights.hotjar.com).