Interruption to recordings and heatmap data collection

Incident Report for Hotjar

Resolved

The incident has now been resolved, and everything is back to normal.

Posted Nov 27, 2018 - 11:03 UTC

Monitoring

We've fixed the issue. Recording processing is slightly delayed but no further data will be lost and existing recordings and heatmaps are accessible once again. Thanks for your patience on this one!

Posted Nov 27, 2018 - 10:17 UTC

Investigating

We are currently investigating an issue with one of our datastores that has caused an interruption to collection and accessibility of data for recordings and heatmaps.

Posted Nov 27, 2018 - 09:50 UTC

This incident affected: Application (insights.hotjar.com).