Viewing saved Recording segments may cause Recording player not to work

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

Posted May 23, 2023 - 15:22 UTC

Identified

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

Posted May 23, 2023 - 14:40 UTC

Investigating

The engineers are investigating an issue where viewing Recordings from a list that uses the U-turn, Rage click, Event or Error session filters may cause the Recording player not to work.

Posted May 23, 2023 - 14:32 UTC