Delays retrieving the Hotjar script in Europe

Incident Report for Hotjar

Resolved

This incident has now been resolved. During the incident attempts to access the Hotjar script, loaded from user websites, were intermittently delayed or degraded for some visitors in Europe. A full incident report will be available soon.

Posted Oct 25, 2018 - 08:08 UTC

Monitoring

Our team has identified a fix for this issue and are currently monitoring it.

Posted Oct 24, 2018 - 20:47 UTC

Investigating

We’re currently investigating an issue with our CDN in Europe. We’ll be posting more updates as we learn more.

Posted Oct 24, 2018 - 20:25 UTC

This incident affected: Websites (Site scripts (tracking code)).