Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Identify API intermittently unavailable
Incident Report for Hotjar

On 14/07/2021 at 08:30 UTC our Identify API started to experience reduced uptime, following a maintenance window. We became aware of the impact at 13:00 UTC.
What happened?
Our Identify API encountered reliability issues, with reduced uptime as a result.
Why did this issue occur?
This occurred following Insights and our Identify API being taken out of maintenance mode, following scheduled maintenance. We will hold an internal postmortem to establish any relevant follow-up actions.

Posted Jul 14, 2021 - 15:55 UTC

The issue has been resolved. Thank you for your patience!
Posted Jul 14, 2021 - 15:48 UTC
We’ve identified the issue with intermittent Identify API uptime and our engineers are working to resolve it.
Posted Jul 14, 2021 - 13:40 UTC
We’re currently investigating an issue with intermittent Identify API uptime. Our engineers are working to fix the issue ASAP and will post updates to Thanks for bearing with us!
Posted Jul 14, 2021 - 13:33 UTC