Hotjar Service Status
This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.
Report an issue
Some funnels not updating
Incident
Report for Hotjar
Resolved
The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360020980274
Update
We are still in the process of recovering data. For approximately 20% of sites you will see no funnel data between April 2nd and April 4th.
Monitoring
Our engineers have released a fix for this issue and are currently monitoring it. We are currently running a recovery process so that over the next few hours the missing funnel data will be restored.
Identified
We’ve identified the issue with funnels and our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360020980274-4th-April-2019-Some-funnels-not-being-updated
Investigating
We are currently investigating an issue with some funnels not updating. Our engineers are working to resolve this issue.
This incident affected: Application (insights.hotjar.com).
