Some funnels not updating

Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Incident Report for Hotjar

Resolved

The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360020980274

Posted Apr 11, 2019 - 09:45 UTC

Update

We are still in the process of recovering data. For approximately 20% of sites you will see no funnel data between April 2nd and April 4th.

Posted Apr 08, 2019 - 09:50 UTC

Monitoring

Our engineers have released a fix for this issue and are currently monitoring it. We are currently running a recovery process so that over the next few hours the missing funnel data will be restored.

Posted Apr 04, 2019 - 18:29 UTC

Identified

We’ve identified the issue with funnels and our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360020980274-4th-April-2019-Some-funnels-not-being-updated

Posted Apr 04, 2019 - 14:49 UTC

Investigating

We are currently investigating an issue with some funnels not updating. Our engineers are working to resolve this issue.

Posted Apr 04, 2019 - 11:20 UTC

This incident affected: Application (insights.hotjar.com).