Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Some funnels not updating

Incident Report for Hotjar

Resolved

The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360020980274

Posted Apr 11, 2019 - 09:45 UTC

Update

We are still in the process of recovering data. For approximately 20% of sites you will see no funnel data between April 2nd and April 4th.

Posted Apr 08, 2019 - 09:50 UTC

Monitoring

Our engineers have released a fix for this issue and are currently monitoring it. We are currently running a recovery process so that over the next few hours the missing funnel data will be restored.

Posted Apr 04, 2019 - 18:29 UTC

Identified

We’ve identified the issue with funnels and our engineers are working to resolve it: https://help.hotjar.com/hc/en-us/articles/360020980274-4th-April-2019-Some-funnels-not-being-updated

Posted Apr 04, 2019 - 14:49 UTC

Investigating

We are currently investigating an issue with some funnels not updating. Our engineers are working to resolve this issue.

Posted Apr 04, 2019 - 11:20 UTC

This incident affected: Application (insights.hotjar.com).