Error when saving a new Survey

Incident Report for Hotjar

Resolved

We've resolved this incident - thanks so much for bearing with us!
Posted Jun 01, 2022 - 19:57 UTC

Identified

We've identified the reason why some surveys can't be created, and we're now working to engineer and deploy the fix. We'll continue to post updates here as we have them!
Posted Jun 01, 2022 - 18:00 UTC

Investigating

We're currently investigating an issue with Heatmaps screenshots, causing new Surveys to not save correctly.

Our engineers are working to fix the issue and will post updates to status.hotjar.com. Thanks for bearing with us!
Posted Jun 01, 2022 - 17:27 UTC