Performance degradation in Asia

Incident Report for Hotjar

Resolved

The issue has been resolved. Thank you for your patience!

Posted Mar 26, 2020 - 12:40 UTC

Monitoring

Our CDN provider has fixed the issue and we are monitoring the situation to make sure everything is working smoothly again.

Posted Mar 26, 2020 - 12:11 UTC

Investigating

We’re currently investigating an issue with performance degradation of the tracking code and Hotjar application. This issue is only affecting users in Asia. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Posted Mar 26, 2020 - 11:29 UTC

This incident affected: Application (insights.hotjar.com) and Websites (Site scripts (tracking code)).