Incident Report - Hotjar unavailable.

Incident Report for Hotjar

Resolved

We've been monitoring the system for a number of hours now and the issue seems to be fully resolved. Whilst the issue was on-going (approximately between 09:03 CEST and 09:52 CEST), less or no data may have been collected.

Posted Mar 15, 2017 - 12:29 UTC

Update

All systems are currently stable.

Posted Mar 15, 2017 - 08:52 UTC

Monitoring

Our DevOps engineers have initiated a database failover and everything seems to be stable again. We're monitoring the situation and will post more as we find out.

Posted Mar 15, 2017 - 08:52 UTC

Investigating

On the 15th of March, 2017 at 9.03AM (CEST) the Hotjar service became unavailable. Investigation to determine cause is in progress.

Posted Mar 15, 2017 - 08:21 UTC