Hotjar Service Status

This is Hotjar's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

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Recordings not being captured

Incident Report for Hotjar

Resolved

The issue has now been resolved.

Posted Dec 14, 2018 - 11:06 UTC

Monitoring

Our team has released a fix for this issue and are currently monitoring it.

Posted Dec 14, 2018 - 09:32 UTC

Investigating

We’re currently investigating an issue with recordings not being captured for a small number of sites. We’ll be posting more updates as we learn more.

Posted Dec 14, 2018 - 09:04 UTC

This incident affected: Websites (Site scripts (tracking code)).