Some upgrades not billed correctly

Incident Report for Hotjar

Resolved

The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024

Posted May 28, 2024 - 10:03 UTC

Update

Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay

Posted May 17, 2024 - 10:32 UTC

Identified

Our engineers have identified the issue that led to this incident and are now working on a solution.

Posted May 16, 2024 - 11:27 UTC

Investigating

We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly

Posted May 15, 2024 - 11:54 UTC