Some users unable to resolve/connect to insights.hotjar.com

Incident Report for Hotjar

Resolved

This incident is now resolved. Thanks for bearing with us!

To recap the issue, from around 14:25 to 14:41 UTC, insights.hotjar.com experienced a partial outage, and some users could not connect to it. Session capture and storage weren't affected, so data for this period is available.

Posted Apr 18, 2023 - 15:36 UTC

Monitoring

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

Posted Apr 18, 2023 - 14:51 UTC

Investigating

We're investigating an issue where some users are unable to resolve/connect to insights.hotjar.com.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Posted Apr 18, 2023 - 14:37 UTC

This incident affected: Application (insights.hotjar.com).